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Endequa | Engineering – Design – Quality

General conditions

These General Conditions regulate the purchase of products offered through the website, property of JOAQUIM MASÓ GOU, with NIF 77912973J, with address at c. Verge de Fatima, 17 – 17800 Olot (Girona); hereinafter “THE COMPANY”.

In this document we will refer to the »USER», which is the natural person who purchases the product offered through the website and “THE COMPANY”, which is us.

The products are purchased directly from THE COMPANY who acts as a direct seller, therefore the contract for the sale of the products is made between the USER and THE COMPANY.

The USER must read and accept these General Conditions and the information on the products they wish to purchase before proceeding with their purchase. This acceptance will be made expressly by clicking on the box »I have read and accept the General Conditions» that will appear during the purchase process. By doing so, the USER confirms that they are of legal age and have the legal capacity to purchase the products offered by THE COMPANY.

At the time of formalizing the purchase, it will be deemed to have been completed by operation of law and from that moment on the prices and conditions will have a contractual nature, so they may only be modified by the express agreement of the contracting parties.

The electronic document in which the contract is formalized will be archived by THE COMPANY for one year, and the USER may obtain a copy during this period.



The USER is obliged for all purposes to use the website and, where applicable, to purchase the products offered by THE COMPANY in accordance with the law and what these General Conditions establish.

THE COMPANY reserves the right to delete from the website any comment or opinion of USERS that is contrary to current legislation, especially in cases that violate the fundamental rights and freedoms of people.



The USER will select on the website the products they wish to purchase and the quantity or number of units. The prices indicated on the screen are in Euros and are current, except for typographical errors, with indication of the inclusion or not of applicable taxes.

The USER must fill out the form with their data to be able to process the order, and must click on the »Continue» section to proceed with the purchase of the products and must expressly accept these General Conditions. On the next page, the USER will be shown a summary of the products they want to purchase, their price, applicable taxes, shipping costs and the expected delivery time, with the USER being able to make any changes they consider appropriate before clicking on the »Pay» section. Once accessing the »Pay» section, the USER must enter the details of the credit card with which they will make the payment or the details of their Paypal account, and accept the payment.

THE COMPANY will send an email to the USER's email justifying receipt and confirmation of the purchase made, within twenty-four hours (24 hours) following receipt of the formalization of the order. The contract will not be considered perfected until THE COMPANY receives payment of the price of the products.

If the USER wants an invoice, they can obtain it by requesting it by email from THE COMPANY.

The USER will be responsible for the veracity of the personal data provided to THE COMPANY, and in particular is responsible for ensuring that the credit or debit cards used are their property and that they have sufficient funds to cover the cost of the products they want. acquire. THE COMPANY reserves the right to cancel the sale in case of non-payment, chargeback, denied card or false information, or in case it cannot verify the card information. Likewise, the USER must notify THE COMPANY via email of any improper or fraudulent charge on the card used for purchases on the web as soon as they become aware.



In accordance with articles 102 and following of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the USER who has the condition of consumer or user in accordance with the definition established in article 3 of the aforementioned Royal Legislative Decree, may withdraw from the purchase made for whatever reason, within a period of 14 calendar days from receipt of the product. However, as established in the following section called "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL", this right will not apply to the goods and services specified in said section.

To exercise the right of withdrawal, the USER must notify us of their decision to withdraw from the contract through an unequivocal statement that they can send to us by postal mail or by email, to the addresses listed at the beginning of these general conditions. If you wish, you can use the following form:

Withdrawal form

(You must only complete and send this form if you wish to withdraw from the contract)

  • For the attention of JOAQUIM MASÓ GOU, Verge de Fatima, 17 – 17800 Olot (Girona)
  • I hereby inform you that I withdraw from my contract of sale of the following property: __________________________________________________________
  • Order placed on day: ____________________
  • Name and surname: ______________________________________________________________________
  • Home: _________________________________________________________________________________
  • Signature (only if this form is submitted on paper)
  • Date: _____________________

THE COMPANY only accepts returns that meet the following conditions:

  • The product must be in the original packaging and labeling.
  • Shipping must be made with the same box in which the order was received.

If it cannot be done with the original box, the USER must return it in a box that guarantees the protection of the content so that it reaches THE COMPANY in good condition, otherwise THE COMPANY reserves the right to reject the return.

  • A copy of the invoice/delivery note must be included inside the package, indicating the products returned.

The product must be returned to THE COMPANY at its address listed at the beginning of these general conditions. The transportation costs caused by the return will be borne by the USER, who may freely choose the company they prefer to transport the item and, if desired, calculate said cost here:

Once the product has been received and it has been verified that it is in perfect condition, the refund of the amount will be processed, which will be made within a maximum period of 14 calendar days from the date that the USER communicated the intention to withdraw and through the same payment method as the USER chose at the time of placing the order. Until you have received the returned items THE COMPANY may withhold the refund.



As established in Art. 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal It will not be applicable to contracts that refer to:

  1. The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal

  2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

  3. The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

  4. The supply of goods that may deteriorate or expire quickly.

  5. The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

  6. The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

  7. The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.

  8. Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .

  9. The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

  10. The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

  11. Contracts concluded through public auctions.

  12. The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

  13. The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.



  • For damage caused in transportation or shipping error:

If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or if, in the same way, a error in the merchandise received, the USER must notify the COMPANY, at the email address that appears at the beginning of these general conditions, within 48 hours of receiving the order, in order to request the return of the product. or affected products and thus the replacement with a new one or the refund of the price paid for it.

  • For defective products:

In the event that once the package is opened, the USER verifies that a product is defective, they must notify THE COMPANY at their email address, and proceed to return it within 15 calendar days from the moment they receive it. In this case, when the return is justified, THE COMPANY will refund the value of the product and the shipping costs, in addition to the direct costs of the return, thirty (30) days after receipt by THE COMPANY of the product in question. of the return.

The foregoing is without prejudice to the provisions of the current mandatory regulations on consumer protection.



The COMPANY will be liable for any lack of conformity that appears within a period of two years from delivery. In the event that the product purchased was second-hand, this period will be one year.

The USER must inform THE COMPANY of the lack of conformity within two months of becoming aware of it. The warranty does not cover damage caused by improper use or normal wear and tear of the products.



For any communication, incident or claim, the USER can send a communication to the COMPANY by email.



If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that clause or the part thereof that is null or ineffective, with the rest of the General Conditions subsisting.



Any notification or requirement that the parties must make in relation to the contracting of products or with these General Conditions, must be made in writing and will be understood to have been duly made if it has been sent to the email address that each party can provide for these purposes. indicate to the other.



These General Conditions will be governed and interpreted in accordance with the Laws of Spain.

THE COMPANY reserves the right to make changes at any time to our website, as well as to these General Conditions. Changes to essential elements will not affect the contracts already stipulated, unless the USER has expressly accepted the modified conditions.



Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link:

THE COMPANY reserves the right to make changes at any time to our website, as well as to these General Conditions. Changes to essential elements will not affect the contracts already stipulated, unless the USER has expressly accepted the modified conditions.

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